Customer Support Specialistt/Order Desk

Job Description

Customer Support Specialist/Order Desk responsibilities include resolving customer queries, taking down and processing orders for merchandise and goods. Ultimately, he/she will help establish a reputation to the company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat.

• Input data into computer.

• Process order and distribute receipt.

• Input orders into database

• Identify customer needs and help customers use specific features.

• Handle complaints about unfulfilled orders.

• Check inventory control.

• Inform customer if item is out of stock or discontinued.

• Suggest other items.

• Prepare invoices and shipping documents.

• Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.

• Prepare order reports for management.

• Interact with salespeople and give them trends reports.

Qualifications

• Preferably graduate of any 4-year business related course

• Computer literate: proficient in MS Office especially in EXCEL PIVOT & VLOOK-UP

• With at least two (2) years working experience in Sales Administration

• Must be detailed-oriented

• High organizational skills and has the ability to manage a number of the account at same time

• Willing to work in Tinajeros,Malabon.