Front Office , Team Member/ Team Leader

Job Summary: The Team Leader, Reservations supervises, mentors and leads the reservations team of the property. Training the new team members as well as creating a culture of generating new knowledge opportunities and good service attitude. Handling the reservation correspondence, conversation accurately and neatly.

Main Duties & Responsibilities

Operations

1.  To handle the reservation correspondence, conversation accurately and neatly.
2.  To ensure that all reservations are reconfirmed within 24 hours in a good command of English according to brand service standard via the proper channel.
3.  To ensure that we have received prepayment when required, voucher from travel agency including updated rooming list of all groups prior to arrival.
4.  Monitoring VIP’s reservation by ensuring all guest requests are carried out and communicated.
5.  Handle suggestions and complaints by customer/tenants/guests and refer requests/complaints to department head and/or relevant department to ensure they are dealt with promptly and efficiently.
6.  To ensure that all reservations are entered accurately and work updates maintained consistently.