Operations Manager

1. Responsible for the overall operations of all the company’s channels;
2. Ensuring that resources (human, IT, etc.) are in place to ensure service delivery.
3. Developing, implementing and reviewing operational policies and procedures;
4. Striving to resolve any problems that can arise from time to time, that can impact the service provision to the customer;
5. Liaising with the company’s head office personnel on all matters pertaining to the seamless running and management of all the company’s channels;
6. Providing documentation/reports as required by senior management, and
7. Participating and representing the Agency in meetings (internal and external) as recommended by the Head of the Unit and Chief Executive Officer;

Qualifications:

• Must possess at least a Bachelor’s/College degree in any related course.
• Must have at least 8-10-years of recruitment experience with at least 5 years of managerial experience. Overseas recruitment knowledge is an advantage.
• Experience in mass recruitment and client servicing is an advantage. 
• Knowledgeable of POEA and DOLE rules and regulations.
• Proven organizational skills with attention to detail and the ability to prioritize. 
• Self-driven, highly motivated team leader and manager.
• Superior communication and customer service skills with a high level of professionalism.