Technical Support Representative

• Provide excellent information and case resolution pertaining to plan coverage and accounts
• Adhere to prescribed standards by clients in handling clients.
"• Answer participant questions, as well as talk to participants to achieve a full understanding of what critical information is being asked.,
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• Monitor Call Tracking for responses from the administrative group so call returns are done in a timely path.
• Follow-up with clients within a 24-hour period in regard to the initial phone call. Even if it is to just touch base and let the customer know the inquiry is still being investigated.
• Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application