Customer Service Specialist

• Answers phone calls and provides important information/ assistance to clients.

• Checks mail, fax and internet mail to provide customer assistance.

• Manages computer/on-line guidelines for the purpose of responding to customer queries..

• Communicates with customer on the phone or using written correspondence to take care of concerns.

• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.

• Follows escalation procedures as needed.

• Completes, processes and maintains applicable paperwork and records.

• Realizing the customers’ requirements as a result of effective listening and questioning skills

• Dealing Transacting with all calls politely, , courteously, professionally & assertively

• Matching customers’ wishes to Clients’ solutions and services

• Using negotiation and influencing experience to overcome objections and get the customers’ buy-in