Customer Success Manager

THE VITO CONSULTING GROUP INC Posted: 19 Month

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Permanent Information Technology 35,000-70,000 PHP Bachelor degree 5 years Lahug, Cebu City, Cebu, Philippines

Duration of employment:

Permanent

Career field:

Information Technology

Salary (Monthly):

35,000-70,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

5 Years

Location of Job:

Lahug, Cebu City, Cebu, Philippines

Qualifications:

Bachelor in Computer engineering or computer science
5+ years of experience in Call Center Management
2+ years of experience in Project Management
Exceptional ability to communicate and foster positive business relationships
Ability to establish milestones and keep all team members on task
Knowledge in Microsoft Power BI and Excel
Can provide business analytics dashboards and presentations to customers
Own the whole escalation process from beginning to end, making sure that the resolution is delivered
Certified in Lean or Six Sigma
3 years or more experience in workforce management

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