Job Description
As our Head of Operations you will lead our 400 strong Customer Support Team in a 24x7 environment. You will be responsible for ensuring we have the team structure, resources and capabilities to consistently deliver to the expected service levels and customer experience standards across all channels. You will collaborate with stakeholders across the site to solve problems, deliver operational excellence and identify strategic priorities, using your experience to embed contact center processes and best practices.
Responsibilities
Skills
Experience
Additional Information
Career Level
Assistant Manager/Manager
Qualification
Not Specified
Years of Experience
15 years
Job Type
Full-Time
Job Specializations