IT Service Desk Engineer

Duties and Responsibilities:

• Primarily work in a call-center type of work environment.
• Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
• Ability to work flexible hour/s or flexible shift
• Determines requirements and/or root cause of technical issues by working with end-user.
• Answers inquiries by clarifying issues; researching, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers.
• Fulfills requests by clarifying desired information; researching, locating and providing information.
• Maintains client database by entering information.
• Keeps equipment operational by following established procedures; reporting
• Ensure escalation situations are managed and corrected quickly and professionally
• Drive customer satisfaction through service excellence
• Ensure customer calls are properly logged for continuous improvement.
• Learn to be proficient in service and repair of all systems (current, new and updates).
• Prepare needed daily, weekly and monthly reports.
• Handles a team or group of engineers
• Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

Skills Qualification:

• Graduate of Bachelor's Degree
• Atleast 1year experience of IT service desk support
• With certification is an advantage