IT support Level 2

Job description

This is an onsite requirement.

My Own Staff has been providing businesses with high-quality offshore staffing services for more than 20 years. We work closely with our outsourcing facilities and recruits to build, integrate, and operate competent international teams. We offer direct placement of qualified people into various different business sectors and role around the world.

This is an on-site Requirement

Location: BPO Seats, Marquee Mall, Pampanga

Responsibilities:

• Lead the resolution of complex customer technical and/or operational problems with designated software and other company products
• Responsible for investigating elevated tickets by confirming the validity of the problem and seeking known solutions.
• Conduct software repair, diagnostic testing, and the utilization of remote control tools used to take over the user’s machine for the sole purpose of troubleshooting and finding a solution to the problem
• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Actively update, maintain and monitor all aspects of computer networks
• Resolve technical issues related to network interruptions
• Attend to clients need to analyze, troubleshoot and diagnose hardware problems
• Maintain a working log detailed all required system updates, as well as the date of completion
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Assist management in creating training materials pertaining to computer troubleshooting and usage

Qualifications

• 2-3 years’ experience in as Level 2 IT support
• Extensive experience supporting end users in a geographically-disperse, Microsoft-centric client-server environment
• Detailed knowledge of support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems
• Solid working knowledge of current IT technologies across a wide variety of areas.
• Basic understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones (Avaya preferred)
• Knowledge and skills of Microsoft Windows 2010, Wi-Fi troubleshooting, Office 365 Suite, and basic networking
• Desired – Knowledge of Citrix and Networking

Job Type: Full-time

Salary: From Php35,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Transportation service provided

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift

Ability to commute/relocate:

• Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Required)

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