Project Management Officer (PMO)

Key Responsibilities:

• Coordinate to client for the execution of projects

• Ensure that all projects are delivered on-time, within scope and within budget
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule
• Report and escalate to management as needed
• Track project performance and to ensure the successful completion of project
• preparing project plans to be shared with clients, Helpdesk and SD Dept.
• ·         Manage the help desk team and evaluate performance
• ·         Prepares helpdesk monthly duty schedule
• ·         Recruit, train and support help desk representatives
• ·         Handling queries and customer complaints
• ·         Develop weekly and monthly reports

Required Skills/Abilities/Knowledge:

·         Good communication and negotiation skills

·         Work as a team, communicate, be available