Telephony Support Agent

Job Responsibilities
* Administration of telephony-related hardware and software applications including routine support, maintenance, and monitoring
* Engaged with end users through the unified communications support desk by phone, email or ticketing system
* Resolve break/fixes and completing move/add/change/deactivation requests for all telecom systems

Job Qualifications:

1. Experience in Avaya and/or Cisco Unified communications handset for office and call center environments.

2. Familiarity with skills-based routing in a call center environment.

3. Attention to detail at a very high level.

4. Good written and verbal communications skills including ability to present ideas and solutions to a variety of user levels.

5. Ability to analyze a situation and determine the action needed.

6. Solid technical aptitude