Account Manager

Job Description

Empower the Work: Model different sales techniques, and behaviors and possess the ability to adjust coaching delivery to meet the

Sales Team's needs in a constantly changing environment.

Impact the bottom line: Will be focused on monitoring sales performance and identifying areas of improvement of everyone in the

team, learn their obstacles and provide tailored-fit recommendations on how they can achieve their sales goals and be part of the top

quartile.

Strengthen relationships: In conjunction with the sales team managers, will help increase the overall performance of our sales

teams and ensure they improve their skills to achieve their goals.

Take the lead: Have a passion for business success, and interest in marketing in the digital online world (Domains, Email, Security,

and Web Hosting). Improve the sales skills of each team member and motivate them to deliver quality performance. Brainstorm

engagement ideas, and new sales activities to boost sales performance.

People skills: Decision-making ability with ownership and leadership. Highest level of People Management & Conflict Resolution

Skills. People development and value additional activities. Do the team’s appraisals. Conduct periodic huddle sessions and team

performance review sessions. People development and value addition activities – SWOT Analysis, Interpersonal Skills, and Team

Playing skills.

Metric Management: Execution of sales improvement plans, monitoring, and drive incentive plans.

Analytics: Report generation, report analysis, stack ranking, and improvement measures. Should be able to analyze data and present

positive, opportunities along with corrective measures to improve. Review call recordings and chat transcripts and provide feedback

sessions.

Qualifications

2-year experience as Account Manager

Sales & Tech Experience required

- at least 1 year for tech

- at least 1 year for Sales

Six Sigma Certification is a plus

Additional information

1. Keep a pulse on the agent’s sales knowledge and skill gaps, providing alternatives to solving them.

2. Provide feedback to Account or Senior Account Manager as requested/needed to support the continuous improvement plans.

3. Client Advocate