Customer Care Rockstar

Customer Service Representative Job Description

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Customer Service Representative Persona

• Outstanding performance in being innovative  at the workplace by distinguishing yourself through a novel way of thinking on challenges, and shaping your ideas in a committed and self-acting way
• Outstanding performance in displaying the uncanny ability to work with data to deliver key business and operational insights vital to achieving operational excellence and delivering connected experiences
• Outstanding performance in showing leadership traits of a growth mindset, and consistently going above and beyond  the call of duty
• Outstanding performance in building Trust with your peers, and the consumers we serve

Outstanding performance in delivering a connected experience for the brands and consumers we serve, as well as  displaying empathy amongst your peers