Customer Relations Specialist

Customer Relations Officer is responsible in maintaining and enhancing customer services by organizing and evaluating service and delivery systems and procedure. It is the responsibility of the Customer Relations Officer to develop customer relations programs and projects that will achieve the company’s goal — to build and strengthen relationship with clients and prospects.

RESPONSIBILITIES :

• ·         Build and maintain relationships with clients and key personnel within customer companies
• ·         Conduct business reviews to ensure customers are satisfied with their products and services
• ·         Alert the service department to opportunities for further services within key clients
• ·         Attend meetings with customers to build relationships with existing accounts
• ·         Escalate and resolve areas of concern as raised by customers
• ·         Monitor company performance against service level agreements and flagging potential issues
• ·         Liaise with internal departments to ensure client needs are fulfilled effectively

• QUALIFICATIONS :
• ·         Bachelor's degree in Business Administration Major in Marketing, Communication, Commerce or related field
• ·         3+ year of experience in related field is an advantage
• ·         Preferably with Auto dealership experience
• ·         Proficient in Microsoft Office
• ·         Strong organizational and analytical skills
• ·         Excellent communication skills
• ·         Good judgment and interpersonal skills
• ·         Detail oriented, well organized and can perform tasks even with limited means
•           Willing to start ASAP