Customer Service Executive WFH

PRIVATE MESSAGE OUR HIRING MANAGER IF INTERESTED TO APPLY FOR THE POSITION VIA OUR VERIFIED TELEGRAM @WONGLAI101

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We are looking for an enthusiastic, self-motivated Customer Service Executive to join our growing team. If you are a dynamic individual who enjoys interacting with people, takes pride in providing excellent service to customers and is looking for a meaningful job in healthcare-related industry, we would like to invite you to consider joining our team.

Positive, friendly and fast-paced work environment
No prospecting or cold calling. Client contacts will be provided.
Meaningful job – you would be helping patients and families to screen and match for suitable caregivers
What does this Job Offer You?

5-day work week, office hours, 9:30AM – 6:30PM, Rest day on one weekday and one Saturday / Sunday.
Job satisfaction. Through your work, you will provide families with qualified caregivers and trained helpers to look after the elderly or persons with disabilities.
Mentorship, training and coaching will be provided.
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Job Description :

As a Customer Service Executive, you will:

Answer customer calls and walk-in enquiries. There is no prospecting or cold calling required.
Identify customer’s home care needs and match suitable caregivers or trained maids who fit their requirements.
Conduct interviews for employers with caregivers and trained maids.
Caregiver shortlisting, interview, selection and creation of biodata
Explain regulatory requirements to employers on the hiring of migrant domestic workers and agency contractual terms.
Apply for work permit for caregivers and trained maids. Liaise with relevant parties for its processing.
Conduct post-placement follow-up calls with employers and caregivers. Counselling and mediation as needed.
Establishing, developing, and maintaining positive customer relationships.
Other ad hoc operational and administrative matters