Customer Service Representative - Malaysians

Voice

● Mix of fresher and experience profile with customer service aptitude skills

● SPM and above on educational qualification

● Possess strong communication skills, including the ability to converse, read and write (type) effectively in the native language or language in which services are to be provided

● Ability to converse, read and write effectively in English is an added advantage

● Ability to multitask, detail oriented and possess good problem-solving skills

● Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers

● Passionate in helping to resolve customer issues / queries and complaint handling

● A team player who thrives in a fast paced, dynamic environment

● A self-starter who is able to work independently and under minimal supervision

● Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)

● Good computer skills including the ability to navigate and use multiple windows

Digital & Live Chat In addition to Minimum Hiring Criteria for Voice Personnel:

● Prior experience in handling Social Media or familiar with Social Media

● Able to determine the problem/sentiment of each interaction and responds professionally

● Good typing speed & accur