Customer Service Representative

Full-Time Customer Service Representatives

We are looking to hire 3 full-time Customer Service Representatives. This position involves both inbound and outbound calls. The Customer Care Representative will be responsible for contacting customers on a frequent basis to ensure that their current needs are met, and to up-sell other products the customer may require.

This is a home-based position so it is imperative that all candidates have a quiet room to work in, a personal computer, stable high-speed internet access (20 Mbps download AND upload speed or higher), and a noise-cancelling headset.

Responsibilities

·         Conduct outbound calls to customers for re-orders and to up-sell other products; reach out to customers for verification purposes on orders placed

·         Receive inbound calls from customers pertaining to new orders, product knowledge information, and order inquiries

·         Maintain customer database using the company’s ERP. Keep notes of each call, and ensure that any documentation received from the customer or on the customer’s behalf is uploaded securely

·         Maintain privacy and discretion at all times. Due to the nature of the products, it is important that all company and customer related information is kept secure

·         Any other tasks as required by management

Qualifications

·         University or college degree is required, health-related education background or work experience is an asset

·         Minimum of 3 – 5 years of experience as a telemarketer, appointment setter, and/or customer service representative is required. Sales experience is an asset

·         Must have excellent communication skills in English (oral, written, and comprehension)

·         Basic computer and internet proficiency (including knowledge of Windows-based applications)

·         Professional, organized, with excellent phone etiquette is required

·         Ability to remain discrete and private regarding all work matters

·         Must be motivated and have excellent time management skills

·         Passion for customer service and attention to detail

·         Demonstrate customer service, professionalism and interpersonal skills

Compensation

25,000 PHP per month, paid on a bi-weekly basis. Vacation pay, sick leave, and 100% personal health insurance coverage after 3 months.

Business Hours

Business hours are from Monday through Friday, between the hours of 9 AM and 6 PM Eastern Standard Time EST. 45 hours per week, with 30-minute paid break.

To Apply

If you are interested in applying, please send us your current CV and a 20-second minimum voice recording.