Customer Service and Admin Executive

esponsibilities:

• Assist sales team to prepare quotation, DO, invoice, consignment note, price list and report.
• Assist in correspondence with customer by email and to follow up and resolve customer complaints. Assist to follow up on the status of the order and monitor closely.
• Update customer on the ETA.
• Ensure the integrity of client information maintained in the database system.
• Ensure prompt follow up to ensure the stock will be delivered to customer on time and involve in stock planning.
• Ensure the payment for all orders have been collected according to payment terms.
• Prepare monthly presentation customers’ enquiries and other related report.
• Assist in providing related report according to customers’ request, verify product's pricing and update new pricing for customer upon request by Sales Executive.
• Communicate and follow up with sales team to achieve monthly sales and collection target.
• Optimization of stock level and ensure stock level sufficient to support customers’ orders.
• Generate Purchase Order, Goods Received Notes, Purchase Invoices and Debit Note.
• Carry out Monthly Inventory Meeting to discuss the Inventory status with Sales team.
• Documentation and Filling: Manage and generate monthly LMW record and document (M1, M2 and GBP Forms) for the submission to customs office.
• Involve in monthly stock take activity.
• Any ad hoc task as assigned by superior