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Customer Service
Description:
- Manage incoming customer service requests
- Identify and resolve customer issues
- Handle customer feedback and complaints
- Keep track of interactions with proper documentation
- Provide accurate and complete information
- Explain multiple solution to the same problem
- Develop lasting relationships with customers
- Speak with potential new customers about the product
- Upsell current customers with appropriate product recommendation
- Coordinate with fellow agents to provide a consistent experience
- Escalate technical issues to the appropriate party
- Provide feedback on internal tools and processes
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