Emergency Account

• Apply acquired understanding and practices when serving client queries

• Ensure client approval in all transactions

• Ownership of client demands as well as follow up to assure resolution was provided

• Professionally pay attention to and sort out client issues and escalate as appropriate

• Obtain and assess all applicable info to handle requests and complaints

• Realizing the customers’ requirements as a result of effective listening and questioning skills

• Dealing Transacting with all calls politely, , courteously, professionally & assertively

• Matching customers’ wishes to Clients’ solutions and services

• Using negotiation and influencing experience to overcome objections and get the customers’ buy-in

• Communicating pertinent insight to internal and external clients and sharing understanding with colleagues

• Adhering to agreed processes, , meeting needed work standards, , targets and objectives