Local and International Non-voice Accounts - CS

What you will be doing?

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Making sales or recommendations for products or services that may better suit client needs.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.
• Communicates appropriate choices for resolution in a well-timed manner.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Apply Now! Get Hired at Sapient and join the fastest growing company!