Technical Support Representative

Job Responsibilities:

-Answering incoming calls from customers and providing accurate information and assistance.
-Following established call center procedures and protocols to handle customer inquiries, complaints, and requests.
-Escalating complex issues to higher-level support teams or supervisors as needed.
-Documenting all customer interactions, including complaints, inquiries, and feedback, in the call center database.
-Maintaining a professional and courteous demeanor while interacting with customers over the phone.
-Adhering to call center metrics and goals, such as call quality, average handling time, and customer satisfaction.
-Keeping up-to-date with changes in products, services, and policies to provide accurate information to customers.

Qualifications:

-NO BPO experience required
-Candidate should be from Mindanao
-High School Graduate (Old curriculum) / ALS Graduate
-Excellent phone etiquette and excellent verbal, written, and interpersonal skills
-Ability to multi-task, organize and prioritize work
-Good to Excellent English Communication Skills
-Fully Vaccinated

Relocation Details:
• Transportation Allowance amounting to PHP 2,000
• Daily Allowance amounting to PHP 4,500
• Free accommodation *( 1 month )* provided by the company; further details shared during Job Offer

What we offer:

Club Memberships

At Metacom, we invest in our employees’ well-being which is why we offer discounted club memberships for different lifestyle hobbies such as mountain climbing, gym memberships, sports clubs, etc.

Credit and Loans Assistance

Nothing is certain in life, we may encounter situations that would require unforeseen expenses. A family member suddenly needs more money than usual, prices of goods increase due to inflation, tuition fee rates continue to skyrocket, etc. Here at Metacom, we offer short-term loan assistance to cover the costs of personal expenses.

Health Benefits

Employees may have up to three (3) dependents covered by our medical insurance. One of the challenges that most people face is a lack of proper coverage when a medical emergency occurs. At Metacom, we take good care of our employees so they can concentrate on their own work without having to worry about their health or the well-being of their families.

Management Program

We have plenty of leadership training programs available. We offer Six Sigma Training, Blue Ocean Strategy Seminars, and other management programs that will help advance our employees’ careers with us. We don’t just teach people to be great managers here, we teach them to be leaders. That's why Metacom is currently ranked one of the best in the country.