CISCO Enterprise Support Engineer

Must have 2-3 years of experience
Location: Mandaluyong City

Project Role :
Application Support Engineer

Project Role Description :
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components
of critical business systems.

Must have Skills :
Enterprise IP Telephony

Good to Have Skills :
Network Engineering

Job Requirements :
-Central Helpdesk 24/7 manned support
-Monitoring Incident Management Tickets follow up with users for closure
-Carry out Simple Scripted MADC L1/L15/L2 tasks
-On event of outage open Troubleshooting bridge and invite defined DL until L2/L3 team intervention
-On event of outage open Cisco Remote TAC ticket and share with L2/L3 Team
-Monitor Auto Alerts in MAP/Ping Plotter /monitoring tools etc and alert the teams accordingly and notify the group
Share Issue description , Ping plotter, logs, test results on demand