Duties/Responsibilities:
• Acts as liaison to coordinate information and service between the end user of a product and the sales representatives in the selling organization.
• Works with end users to install, inspect, maintain, operate, and/or repair equipment.
• Oversees and facilitates the delivery and installation of products.
• Answers inquiries and questions from customers related to ongoing use of products, maintenance requirements, operations, and other related information.
• Travels to locations to inspect, service, and repair equipment.
• Performs other related duties as assigned.
Required Skills and Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Thorough understanding of equipment, product, industry, and/or services provided to clients.
• Proficient with Microsoft Office Suite or related software as required to prepare reports and logs.