Technical Support Representative

Job Responsibilities:

• Using a computerized system responds to customer questions in a call center environment.
• May carry out one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• Adhering to all company policies and procedures.

• Gathers information, researches/resolves inquiries, and logs customer calls.
• Informs clients about services available and assesses customer needs.

Minimum Requirements:

• With or without BPO experience
• least High School / SHS Graduate/ College Graduate
• Excellent communication skills
• Can work onsite