Customer Service Representative (Travel GDS)

Enshored seeks a detail-oriented, diligent, and assertive travel reservation specialist to work with Corporate Travel Management software. 

This role will help operationalize our business partner's customer service and travel inquiries.

Note: Hours will depend on the client's needs.

Qualifications:

• Knowledgeable in the GDS tools (Sabre or Amadeus is a plus). 

• Must have intermediate-level conversational oral and written skills in English.

• Preferably with two years of experience in the Travel industry and expertise in doing calls, emails, and chat. 

Qualifications:

-With at least 2 years BPO/Call center with GDS experience.

-Knowledgeable in GDS tools like Sabre, Amadeus etc.

-BPO experience is advantage but experience in working at Travel Agency is also acceptable

-High School or Senior graduate

-Willing to work onsite at Nito Tower, Lahug, Cebu City

-Can start on October 31, 2022

-25,000 - 35,000 salary package

What will you do:

• Ticketing knowledge and work through GDS queues

• Communicating with the airline partners, consolidators, and cross-department when needed.

• Support our B2B customers in their Business Travels

• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests

• Resolve problems by applying established company policies, procedures, and tactics, and also by thinking out-of-the-box when anything established is not enough

• Addressing, preempting, and solving problems - You are an owner and anticipate issues before they come your way!

• Help define and develop best practices together with the rest of the team in sales, operations, and customer care

• Stay up-to-date with new features and product launches - there are lots, so be prepared for some serious innovation!