Mandarin Customer Service - Based in KL Sentral

Responsibilities: 

• Handling incoming calls and esquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.
•  Follow up and resolve customers complains and ensure it is close to satisfaction.
• Work closely with team members and leaders at all times to achieve quality results and productivity.
• To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure.
• Any other duties assigned by the team leader.

Requirements

• Min qualification : SPM with 2 year relevant work experience.
• FRESH GRADUATES (Diploma) (Degree) are encouraged to apply.
• Candidate with or without customer service experience can apply.
• Must be able to communicate and write well in ENGLISH.
• Ability to speak MANDARIN AND ENGLISH (Dual language allowance of RM600) is an added advantage but not necessary.
• Must be able to work on shift basis with additional allowance of RM150 (1 shift = 8.5 hours) (5 working days).
• Shift Allowance RM9/day for shift that ends at 8pm onwards. 
• Good interpersonal and communication skills.
• Basic computer literacy (MS Office).

Benefits

• Shift Allowance: RM 9
• Language Allowance: up to RM 600 (ONLY for Mandarin speakers)
• Customer service allowance: RM 150 monthly
• Overtime Entitlement
• Other Incentive / KPI

Facilities & Benefits

• Fully equipped gym with aerobics studio & shower facilities.
• Rest & relax area (pool, foosball, etc).
• We are located nearby shopping malls and housing area.

Career Prospect:

• Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.
• Career path program with Multi-functional Product, process, soft skill, developmental training