Up to 21K-Call Center Agent

JOB DESCRIPTION

Mid Shift / Day Shift

What we need:



• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site, or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies



What we Offer:

• Earn up to 30,000 in the Salary package
• HMO on Day 1
• Competitive Perks and Benefits
• Many Accounts (Easy Accounts) are available
• Can work on-site

APPLY NOW AND ENJOY LOTS OF PERKS