Description:

Job Description:

We are hiring a Customer Service Agent to manage customer queries and complaints. You will also be asked to process orders, modifications and escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and well versed with computers and Microsoft Office.

Your Specific Job Responsibilities are:

Communicate with current and potential clients via telephone, email, online chat, or social media
Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
Maintain a courteous and calm manner at all times to de-escalate stressful situations
Document personal information to create, update, or adjust customer accounts
Prepare call-related information for purposes of auditing and reporting
Provide and respond to feedback about any aspect of the job or its duties
Suggest products and services to clients based on their requests and needs
Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Others as may be task by Management

We are looking for someone with:

Prior experience working in call centers or as an at-home customer service agent
Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
Bilingual language skills a plus
Excellent verbal and written communication skills
Ability to remain calm and composed in a fast-paced, high-pressure environment
Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem

What you will enjoy:

A competitive basic salary including commissions and incentives
Provision of Medical and Mandatory Benefit
Fun working environment and Work Life Balance
Skillset training and progressive career development
Sign In Bonus, Attendance Bonus, and more.

Job Post

Customer Service