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Permanent Information Technology Less than 35,000 PHP High School Makati, Metro Manila, Philippines

Duration of employment:

Permanent

Career field:

Information Technology

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

High School

Location of Job:

Makati, Metro Manila, Philippines

Customer Assistance: Provide timely and accurate responses to customer inquiries.
Issue Resolution: Identify and troubleshoot customer problems, guiding them to appropriate solutions.
Product Knowledge: Maintain up-to-date knowledge of products and services to effectively assist customers.
Communication: Use clear and professional language in all interactions to ensure understanding.
Documentation: Log customer interactions and document issues for future reference and analysis.
Escalation: Recognize when issues need to be escalated to higher support tiers and do so promptly.
Feedback Collection: Gather customer feedback to improve service and product offerings.
Multitasking: Manage multiple chat sessions while maintaining a high level of service.
Follow-up: Ensure customer satisfaction by following up on unresolved issues.
Team Collaboration: Work closely with team members and other departments to resolve complex issues.

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