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Job Post

Sales Representatives

Sapient Posted: 1 Month
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  • Answers phone calls and provides important information/ assistance to clients.
  • Checks mail, fax and internet mail to provide customer assistance.
  • Manages computer/on-line guidelines for the purpose of responding to customer queries..
  • Communicates with customer on the phone or using written correspondence to take care of concerns. Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
  • Follows escalation procedures as needed.
    • Forecast budget requirements, update journal entries and prepare reports on same.
  • • Understand customer financial needs and accordingly recommend suitable bank products.
    • Maintain up-to-date knowledge about bank products and services.
    • Assist in selling and promoting bank products and services to customers.
    • Provide excellent customer services and ensure customer satisfaction.
    • Work under the guidance of Bank Manager to achieve both individual and team sales goals.

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