Team Leader - Start ASAP

• Monitors team performance and oversees day-to-day operations

• Maintains an in-depth knowledge of account/s

• Drives performance, motivates and reinforces teamwork

• Communicates relevant information to the team on a timely basis

• Conducts up-training on process and policies update as needed

• Monitors and evaluates phone calls and emails for quality assurance

• Provide feedback and quality evaluation coaching weekly

• Conducts annual performance reviews

• Conducts 4th and 5th-month assessment to probationary employees

• Provides team performance reports and analysis

• Conducts employee performance review with Ops Manager

• Recognizes high performance and rewards accomplishments

Qualifications:

• At least more than 1 year inbound experience

• Proven leadership skills and functional knowledge in BPO Industry

• Excellent oral and written communications skills

• Proficient in writing reports and business correspondences

• Strong interpersonal skills

• Customer-oriented