Customer Service Representative Sales Account

• Ability to multitask, answering phones and coordinating clients to correct department.

• Demonstrated outstanding record keeping.

• Project a positive, knowledgeable, informative and professional image.

• Work well as a team player within my department helping out co-workers when needed.

• Verified Medicaid eligibility and updated the Avatar system with the eligibility information.

• Submitted, appeals, and researched claims and EOBs using the System provided.

• Contacted insurance companies to verify claim status and benefit coverage dates.

• Posted payments.

• Worked and research denials.

• Adhered and paid close attention to the timely filing guidelines to avoid denials.