IT Helpdesk Engineer - Quezon City

Minimum Requirements:

• Bachelor's/College Degree in IT, Engineering (Computer/Telecommunication) or equivalent
• Minimum of 6 months – 1 year experience in IT support over chat, phone, and via e-mail.
• Actual experience supporting LAN’s, PC Hardware configuration, PC operating systems, and desktop software.
• Actual experience with Service Desk ticketing systems - Remedy, Service Center Manager, Service-Now.

Skills Needed:

• Able to perform phone, email, and or remote IT- support
• Ability to perform first-level of support through assistance or rapid restoration of normal IT services to the organization’s users.
• Knowledge / Hands-on experience in Ticketing and Remote Applications is a plus
• Ability to create concise documentation of incidents, troubleshooting steps, and comments into an Incident Management System.
• Able to perform and resolves incidents and requests; initial assessment, triage, research, and resolution.
• Ability to handle multiple tasks simultaneously and have a keen ability to make quick and accurate decisions.
• Able to understand business requirements and has good analytical and critical thinking
• Good Communication skills

Compensation and Benefits:

• Company’s Medical Plan / HMO
• Accident Insurance Plan
• Incentive Leaves
• Government-Mandated Benefits