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BCI Central Singapore Pte LtdConsulting

Senior Account Executive

BCI Central Singapore Pte LtdConsulting Posted: 3 Month Work From Home
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Description:

Role Introduction/Background

As Senior Account Executive, your role will be focused to build and maintaining a strong relationship with the potential and existing users of the Achify platform. Archify is a Digital Marketing Platform that enables our clients (building material supplier) to advertise/promote their brand directly to the user of the platform mainly Design professionals such as architects, designers, and engineers.

  • Manage and maintain professional relationships with all existing “Professional users” and maintain a high degree of customer satisfaction and user engagement.
  • Actively manage account portfolios, project profiles, and usage of the system
  • Actively drive addition of project and profile information of new professionals signing up via calls and support sessions
  • Complete outbound customer care calls to all members as populated in CRM.
  • Complete product training on online services - by telephone and in-the-field
  • Ensure all professional profile pages are up to date and users are engaged in using the platform for specs and marketing
  • Ensure a high degree of usage and engagement of professionals within the portfolio with project updates and function (mood boards/idea book) usage
  • Maintain updated information on the company database (CRM) in adherence with expected standards
  • Maintain good knowledge of the platform functions.

Requirements: -

  • At least 3 years of experience ideally in CSR, Digital Marketing, or Public Relations within the IT industry or Digital solution services/product
  • Strong attention to detail and delivering work that is of a high standard.
  • Intuitive to customer's needs
  • Strong communication and interpersonal skills and the ability to build and maintain relationships
  • A background in customer service or sales is a plus
  • Strategic thinker and ability to analyze and solve problems quickly
  • Attentive to detail and organized
  • Must be self-motivated, flexible, and able to manage several jobs at one time.
  • Singapore Citizen Only.

Benefits

  • Training and development
  • Work Location: Central, Beach Road
  • 5-days working week (Monday - Friday), Hybrid work!
  • Birthday & Work Anniversary Leave
  • Up to 20days of Annual leave per year
  • Medical & Health Insurance Coverage
  • New Born baby bonus
  • Enjoy 2 days off for charity work

 


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