Mandarin Technical Support- P98K

Mandarin Technical  Support Specialist
P70,000-P98,000
Work Onsite- Pasig City
Shifting schedule

Job Description:

• First point of contact for all users calling for Helpdesk Support hotline.
•  Deals with hardware and application support queries and issues reported to the support desk
• Take ownership and responsibility of issues from start through to a successful resolution
• Escalate issues and involve Tier 2 wherever required in order to resolve issues as quickly as possible.
• The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, Live Person and other Helpdesk related applications.
• Develop sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.
• Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedure

Qualifications:

• Fluent in Mandarin (speaking, understanding, writing)
• Good to excellent English communication skills
• Must have at least 1 to 2 years Bilingual help desk work experience
• Can start asap