Handles customer requests on behalf of our clients, via phone, email, and/or chat.
Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests.
Interacts with customers to provide information in response to inquiries and to handle and resolve complaints.
Provides accurate and timely information regarding requests.
Applies high-quality customer service guidelines when fulfilling customer requests.