Philippines landscape
Job Post
dreamcareerbuilder.com

Concierge

HR NETWORK INC. Posted: 1 Month
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Description:
  • Handles customer requests on behalf of our clients, via phone, email, and/or chat. 
  • Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests. 
  • Interacts with customers to provide information in response to inquiries and to handle and resolve complaints.
  • Strives to leave the customer with a positive customer experience feeling after every contact. 
  • Provides accurate and timely information regarding requests. 
  •  Applies high quality customer service guidelines when fulfilling customer requests. 
  • Shares feedback about destination and service trends with team. 
  • Works with team and resources such as suppliers and accredited providers to provide customer with requested service. 
  • Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers. 

Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree
  • At least 2 years of working experience in the related field is required for this position.
  • At least 2 years of working experience as a Customer Service Representative in a Travel Account is an advantage
  • With excellent PR and communication skills
  • Willing to work in Pasig City
  • Full-Time position(s) available.

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