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PH Global Jet Express Inc.

Network Management Associate

PH Global Jet Express Inc. Posted: 16 Days
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Description:
  • Accurately & effectively identify errors and process issues to determine the appropriate escalation path for improvement in processes and the overall customer experience with the ability to make recommendations beyond authority.
  • Ability to communicate both written and orally, accurately and effectively across different levels & cultural backgrounds.
  • Handle more complex customer situations involving multi-site problem resolution and escalations.
  • Perform necessary research and work cross functionally to identify and suggestion process improvements for problem resolution as observed via audit process.
  • Mentors new team members and encourages sharing among the QA team functions.
  • Supports projects required for servicing customers and Stericycle business
  • Quality improvement initiatives.
  • Remain proficient and current with customer service skills by answering customer calls.
  • Performs other related duties as required or requested.
  • Excellent in Microsoft Excel and Microsoft Powerpoint (PIVOT & VLOOKUP)
  • Candidate must possess at least Bachelor's/College Degree in any field.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employee specialized in E-commerce or equivalent. 
  • Salary: Php 18,000 - Php 23,000 monthly.

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