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PH Global Jet Express Inc.

Customer Service Supervisor

PH Global Jet Express Inc. Posted: 1 Month
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Description:
  • Track and documents employee time and schedule
  • Assist in reviewing agent performance results daily to ensure all goals are met or exceeded
  • Provide quality intelligence to help the Call Center Manager to optimize support logic and to provide insights to the training team to bridge knowledge gap
  • Monitor and assesses agent calls to drive performance improvement plans
  • Ensure agents understand changes and are aligned with the organizational goals
  • Assist in reviewing and distribution of procedure changes and/or updates in a timely manner
  • Identify root cause and improvement opportunities in training, process and policies
  • Assist in planning and conducting team meetings to share information, calibrate knowledge and performance and motive agents to learn and excel
  • Assists, tracks and coordinate with supporting departments
  • Performs other related duties as required or requested
  • Qualification:
  • Candidate must possess at least a Bachelor's/College Degree in any field
  • Must have at least 3 years of relevant experience
  • Preferably with experience working in a call center or customer service industry
  • Have experience in handling voice and non-voice account
  • Must have excellent English oral and written communication skills
  • Strong interpersonal skills and experience demonstrating successful customer/client relationship management
  • Customer centric behavior
  • Strong people management and development skills
  • Ability to mentor, coach and motivate others
  • Great spreadsheet skills to analyze data and manage project
  • Experience in generating and analyzing operational performance
  • Proficient with Microsoft office application (Excel: PIVOT & VLOOKUP)
  • Salary: Php 23,000 - Php 30,000 monthly

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