Healthcare Local Account W/ Medical Related Course

JOB RESPONSIBILITIES:

• Answer the telephone promptly and in a polite and professional manner

• Schedule appointment correctly - review appointment date, time, location, and provider name with a caller.

• Inform caller of items to bring to the appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).

• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization

• Ability to handle confidential and sensitive information.

• Ability to communicate effectively on the telephone.

• Ability to exercise good judgment to handle calls appropriately.

• Ability to demonstrate good customer service.

• Utilizes medical acceptance criteria to screen and schedule appointments for new patients, to ensure optimal efficiency in clinic operations.

• Communicates clearly and professionally in all patient communications.

• Manage inbound and outbound phone activity from multiple accounts and end users for order placement,

• Manage inbound and outbound phone activity from multiple accounts and end users for order tracking

• Manage inbound and outbound phone activity from multiple accounts and end users for isurance verification

• Manage inbound and outbound phone activity from multiple accounts and end users for all other related insurance inquiries, medical

• Work in collaboration with Operations and Logistics to determine the delivery of shipments/ supplies.

• Work in collaboration with team members to ensure the service needs of customers are being met with outstanding service levels.

• Work in collaboration with 3rd Party Billing Partners for insurance-related inquiries.

• Work in collaboration with Sales and Reimbursement for proper implementation

• Assist with placing, replacing, crediting, and tracking, orders received via email and or fax

• Identify trends and communicate results to the management staff, sales force, and the customer