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Job Post
Metacom BPO Solutions

Healthcare Account || Now Hiring!!

Metacom BPO Solutions Posted: 12 Month
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Description:

Job Description:

  • Answering phone calls from patients and healthcare providers.
  • Providing information about healthcare services and products.
  • Scheduling appointments for patients with healthcare providers.
  • Confirming appointments with patients and healthcare providers.
  • Updating patient information in the computer system.
  • Addressing patient complaints and resolving issues.
  • Escalating complex issues to a supervisor or manager.
  • Maintaining accurate records of all customer interactions.
  • They should also have strong customer service skills and be able to work in a fast-paced environment. Additionally, they should have a good understanding of healthcare services and products, as well as basic computer skills.

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