Non Voice Account | Call Center Agent | No BPO Exp

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Job Responsibilities:

• Email Support: A call center agent may also be responsible for handling customer inquiries and complaints through email. In this case, they will need to have excellent written communication skills and be able to respond promptly and professionally to customers.

• Data Entry: A call center agent may also be responsible for entering customer data and information into a company's database. This could include updating customer records, processing orders, or recording customer feedback.

• Chat Support: In addition to phone support, call center agents may also provide customer support through chat or messaging platforms. In this case, they will need to be able to multitask effectively and communicate quickly and clearly.

• Administrative Tasks: Call center agents may also be responsible for completing various administrative tasks, such as scheduling appointments, sending out newsletters or promotions, or conducting surveys.

• Quality Assurance: Call center agents may also be responsible for monitoring and evaluating customer interactions to ensure that they are providing high-quality service. This could involve listening to recorded calls, reviewing email exchanges, or analyzing chat transcripts to identify areas for improvement.