Call Center Agent | No BPO Experience | Day Shift

Responsibilities:

• Answering inbound calls or making outbound calls to customers in a professional and courteous manner.
• Providing accurate and timely information to customers' inquiries or concerns.
• Resolving customer complaints or issues effectively and efficiently.
• Maintaining customer records and updating information in the system.
• Upselling or cross-selling products or services to customers when applicable.
• Following company policies and procedures, including call scripts and guidelines.
• Meeting or exceeding performance metrics, such as call quality, customer satisfaction, and productivity targets.

Qualifications:

• No BPO experience required, but excellent communication skills in English (both written and verbal) are a must.
• High school diploma or equivalent education required; college degree preferred.
• Strong customer service skills, including active listening, empathy, and problem-solving abilities.
• Ability to work in a fast-paced and dynamic environment.
• Basic computer skills, including familiarity with Microsoft Office and ability to navigate through various software systems.
• Ability to work independently and as part of a team.
• Willingness to work in a day shift schedule, which may include weekends and holidays.
• Ability to adapt to changes in processes or procedures.
• Professional and positive attitude with a strong work ethic.