Telco Account

Managing customer accounts: This includes maintaining accurate records of customer details, managing billing and payments, and handling customer queries and complaints.

Providing technical support: Telecom account managers are often responsible for providing technical support to customers, such as troubleshooting connectivity issues and assisting with setting up new services.

Identifying and pursuing new business opportunities: Telco account managers are responsible for identifying potential new customers and developing strategies to acquire them.

Developing and implementing sales strategies: They work closely with sales teams to develop and implement sales strategies, including identifying key decision-makers, preparing sales proposals, and negotiating contracts.

Conducting market research: They conduct market research to identify new trends, customer needs, and competitor activities.

Analyzing data: They analyze data to track customer usage patterns, identify areas for improvement, and make recommendations to improve service quality and increase customer retention.

Meeting sales targets: They are responsible for achieving monthly, quarterly, and annual sales targets.